Terms & Conditions

HSI standard terms and conditions
The services offered by HSI remain firm for a period of ninety days from the date of writing.

1. Professional fees

Professional fees are charges for estimated time required by HSI staff members in connection with the various phases included in this project. If HSI’s assignment guidelines are changed while the project is under way, it may be necessary to modify the budget.

At the time, the client will be notified and approval for further expenditure requested. Costs and expenses In addition to payment of the agreed charges, other fees, expenses and disbursements will be passed on to the Client at cost plus 20.0%, to cover all administration and management costs.

Should our disbursements exceed the agreed project allowance we would notify the client team in advance and negotiate a further allowance. Additional charges will be made for any services not specified above.

2. Confidentiality

All work done is kept strictly confidential unless agreement is secured from the Client. Any information supplied to HSI concerning your business, or indeed anything marked as confidential, will not be intentionally disclosed. Once the project is complete HSI will utilize its involvement in the project as a HSI credential. HSI will not discuss anything of a confidential nature either with the press or other clients.

3. Exclusivity

HSI will not normally work on an exclusive basis unless this has been specifically agreed and is supported by the level of business involved.

4. PR

Whilst working for you HSI will not make press announcements prior to agreeing them with you.

5. Invoicing and payment terms

Work outside the brief is agreed in advance and quoted for separately. Costs are agreed in advance and invoiced on a monthly basis or according to the agreed billing schedule.

Initial and immediate payment of an agreed lump sum of the total fee will cover costs incurred for the commencement of work. Our standard terms and conditions are that payment of invoices is seven (7) days from the date of issue, with 10% interest payable on unpaid balances. (Late Payment and Commercial Debts (interest) Act – November 1998).

All invoices will clearly state the contract number, the service(s) and period for which payment is due. Value Added Tax or local foreign taxes will be an addition to our fee proposal if incurred.

6. Termination of Agreement.

6.1-Without cause, the Company may terminate this agreement at any time upon 14 (fourteen) days’ written notice to the Consultancy. Without cause, the Consultancy may terminate this agreement upon 14 (fourteen) days’ written notice to the Company.

Consultancy may be required to perform his duties and will be paid accordingly any outstanding commission fee to the date of termination.

Notwithstanding anything to the contrary contained in this agreement, the Company may terminate this agreement upon 14 (fourteen) days’ notice to the Consultancy should any of the following events occur:

a) The sale of substantially all of the Company’s assets to a single purchaser or group of associated purchasers; OR
b) The sale, exchange, or other disposition, in one transaction of the majority of the Company’s outstanding corporate shares; OR
c) The Company’s decision to terminate its business and liquidate its assets; OR
d) The merger or consolidation of the Company with another company; OR
e) Bankruptcy or reorganization; OR
f) Conclusion by the Consultancy of the agreement, which is harmful for reputation of the Company or causes material damage to the Company; OR
g) Revelation by the Consultancy of the Company’s Confidential information; OR
h) Failure by the Consultancy to comply with the Company’s requests and orders.

7. Complaints procedure

We HSI are committed to upholding best practice through a high quality service to all our clients. This section sets out the procedure we will operate in dealing with complaints arising from the provision of services under our letter of engagement.

Raising an Issue

In the first instance please contact Geoff Searle, 0207 205 2490, geoff@hsbusinessmanamgement.com to discuss any concerns you have, so that the matter can be looked into immediately.

Making an Informal Complaint

An informal complaint can be made by telephone, or by speaking, face to face or in writing to Geoff Searle, 0207 205 2490, geoff@hsbusinessmanamgement.com , 40 Gracechurch Street, London EC3V OBT. If the matter is not resolved at this stage, and you have not already issued a complaint in writing, you should do so. Please include specific details so that the matter can be thoroughly investigated.

Making a Formal Complaint

Upon receipt of your written formal complaint an acknowledgement will be sent to you within 30 working days.

The name and contact details of the person who will be dealing with your case will be supplied to you at this point.

Within 30 working days from receipt of your written complaint you will receive in writing a summary of our understanding of your complaint. You will be asked at this time to provide any further evidence or information regarding the complaint and to confirm that we have understood all your concerns.

Following such confirmation, we will investigate the matter and write to you in reply within 60 working days unless it becomes apparent to us that the investigation may not be completed within this timescale. In these circumstances, a written explanation will be sent to you including a progress report. .When a substantive reply is sent to you, a summary of findings will be included along with details of any further action to be taken.

8. Force Majeure

Neither party shall be liable for any failure to perform its obligations under this Agreement resulting from an Event of Force Majeure and both parties shall be excused performance for the duration of this project plus such further period as may reasonably be necessa ry for the party unable to perform its obligations by reason of the Event of Force Majeure to resume the performance of its obligations.

Each party shall give immediate notice to the other upon becoming aware of an event of Force Majeure that affects its obligations under this Agreement, such notice to contain details of the circumstances giving rise to the event of the Force Majeure.

If a default due to an Event of Force Majeure continues for more than 60 days then either party shall be entitled to terminate this agreement with immediate effect by written notice to the other at anytime during the continuance of such Event. Neither party shall have any liability to the other in respect of the termination of this agreement as a result of an Event of
Force Majeure.

9. Governing law

This Agreement shall be governed by and construed in accordance with English law and the parties agree that the English courts shall have exclusive jurisdiction in any dispute arising out of this Agreement.