Management Support

Even the best managers improve with training

HSI offer focused, specific training courses across a wide range of management and leadership disciplines. These aren't your standard off the shelf, "tick the box" courses but courses tailored specifically to the needs of your business and based out the outputs and insights gained through the HSI Business Improvement Process. The courses focus on a range of key skills including leadership, communication, planning, decision making, problem solving, and team building. Read more below and then please do feel free to get in touch and ask questions about the whole PMI methodology.

How do we help you develop a realistic people improvement plan?

HS Business Management uses a highly structured business analysis process called QUEST, distilled from many years working with organisations at the highest levels. The process is flexible enough to fit any company, but rigid enough to ensure consistent results. Maintaining and increasing the motivation of your employees is a key activity for any business. The model helps us achieve this aim.

QUEST for Qualities, Understanding, Expertise, Strategic thinking & Time.
What qualities do you most want your team members to bring to a given project? Integrity, initiative, creativity, task orientation, persistence, clarity, co-operation? Each of us has the potential to develop these qualities and more, but we have probably learned to use some of them more than others. Learning to access and express any chosen quality or attribute is one kind of learning goal that anyone can set.
This requires more than just information, it requires comprehension of all the components of a particular subject or system and the relationships between these components. If we had a better understanding, would that make success easier or more likely? Developing a fuller understanding of roles and missions will increase engagement, motivation and performance.
Expertise (know-how or skill) and can be technical or non-technical. Understanding what skills our people already possess and identifying what skills they need to improve performance, is key to future business success. We also need to understand how best to develop these skills either through on the job experience or classroom training
This is a distinct kind of thinking which relies on our ability to step back from the trees and see the forest. It is the ability to lift one’s thinking above short-term goals and focus on long-range objectives. Nowadays strategic thinking is a critical skill for everyone in your organisation. This step reminds us to ask ourselves, do you actually have a strategic perspective or merely a tactical view?
All work is done in time and is related to time. Learning this relationship is critical to successful productivity. The greatest strategies and the best experts have failed on occasion because of their inability to come to terms with this simple fact. Do we complete our work on time? Are we aware of the time required to complete all the tasks on the to-do-list? Are we constantly behind the timelines? Do we procrastinate? We may want to consider setting a learning goal around the relationship between time, task and priorities.

Leadership skills

Good leadership involves knowing when to take charge and when to take allow your staff to fly solo. A strong leader is sensitive to the state of mind of each team member as well as the morale of the whole team. Well-developed leadership skills can assist managers to guide their team through significant change, as well as inspiring everyone to perform to the best of their ability.

Communication skills

Effective communication can save your organisation a lot of time and money. Good communication begins with knowledge of the dynamics at play in various situations. The absence of effective communication skills can cause misunderstandings and can reduce the efficiency of a team.

Planning skills

Planning is essential since it gives the team a perspective into the goals to be achieved and the ways to achieve them. It enables the team to complete projects on time and use resources efficiently. Performance management allows one to know immediately when there is a delay, or when resources are being wasted, and corrective actions can be implemented without delay.

Decision making skills

Decision-making is an essential part of management skills development. As a competent manager, one must be able to make timely and well-informed decisions. It is crucial to be able to weigh the positives and negatives of the consequences of the each decision that can be taken and to be able to take the best course of action.

Problem solving skills

Problems are inevitable, but the way we handle them can make or break a business. There are various effective problem-solving techniques that you can use to simplify any complex situation and develop a workable solution. Familiarity with such techniques enables a manager to tackle problems effectively and prevent their team from being overwhelmed.

Invest in your management team - the payback is huge!

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